Returns & Exchanges
We want you to be completely satisfied with your skincare journey. If you are not happy with your Dermalogica purchase, we offer a 30-day money-back guarantee on products purchased through our official website.
Initiate Your Request
Log into your account and visit the order history section to select the items you wish to return and obtain a Return Authorization Number.
Package Securely
Place the product in its original packaging along with the packing slip to ensure safe transit back to our distribution center.
Ship the Items
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing