Frequently Asked Questions
Everything you need to know about your Dermalogica professional-grade skincare journey.
How can I determine which products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to ensure you select the formulas best suited for your unique concerns.
What is your return policy if a product doesn't suit my skin?
We offer a 100% money-back guarantee. If you are not completely satisfied, you can return the product within 30 days of purchase for a full refund.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are vegan, and we are committed to sustainable, clean beauty standards.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50, while a flat rate applies to smaller orders.
Can I use Dermalogica products if I have extremely sensitive skin?
Absolutely. Our UltraCalmingâ„¢ range is specifically formulated to treat sensitive and reactive skin. We always recommend a patch test before introducing a new product to your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.